Customer Care timing: 10 AM to 8 PM
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Frequently Asked Questions

You can contact us through our number +91 984091772 or you can drop us mail to vivanonlinemart@gmail.com

You can pay with your credit or debit card or netbanking through our cc avenue payment option or can make cash on delivery.

Your Credit Card details are accepted through the SSL protocol. All transactions are secured, powered by CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

All the items are delivered through our logistics partner.

If there is any change in the delivery address, please inform us at the time of placing the order.

The products will match the image on the webpage as the images have been sourced from our suppliers, but in some cases there may be slight  variation in the images  due to screen resolution and image quality.

Product will be delivered between 24 hrs to 72 hrs, after the order is being placed.

All orders placed can be cancelled if the cancel request is placed before the processed email being sent

In case if an ordered item is not available for shipping or if it is out of stock, We would promptly inform the customer by email and the customer can either cancel that or choose any alternate product of that value.

We consider the privacy of our customers very important. We are in the business of serving you, not selling your information. Your name, address information, and credit card information are collected only to fulfill your order. We will occasionally send email to our customers notifying them of special promotions or significant changes to our web site. If you do not wish to have notifications sent to you,  just send us an email with "Do not send me email" as the subject.

Yes, the freebies/gifts will have to be returned along with the product.

Currently, we do not replace any products. However, we urge you to take complete advantage of our Returns Policy. You can return the product and purchase a new one.